Customer reviews

I purchased a car from Humphries and Parks on 01/11/22, Brad Hood managed my buying and part exchange. Absolutely fantastic experience from beginning to end. I felt well looked after and felt that if there were any issues that these would be resolved with the utmost efficiency. As it was there were no issues at all. Highly recommended.

Couldn't wish for a more pleasant and satisfactory purchasing experience. The Mitsubishi ASX I selected was exactly as described and well presented. I'm delighted with it.
Sales executive Bradley Hood guided me through the process and was honest, friendly and completely efficient. The car was spotless and delivered on time by a friendly driver who presented me with H&P's compliments and a gift of excellent Kentish apple juice. Customer relations at their best and I will definitely return.

Best service you will ever get. Excellent service and assistant from Mr Josh Shaw. He was very friendly and helpful thorough out the sales journey. When I went to buy the Mitsubishi Outlander he helped me a lot and also helped me choose and answer all my questions. Thanks a lot. Highly recommended and will go back again and recommended friends and family.

I was impressed with the service from Humphries and Parks from the very start. The approach was friendly, helpful and personal. I received a personal video of the car I was interested in before I had visited the dealership. I was given good advice about the range of different models and there was no pressure on me. The car was delivered and I am delighted. I felt it really paid to go to an independent dealer.

An absolute pleasure dealing with Bradley. He was extremely helpful from start to finish, very courteous and went out his way to make the whole buying experience pain free. We bought the car online and had it delivered. Bradley provided a personal video tour of the car highlighting all aspects of the vehicle and took the time to help with any concerns we had. We are more than happy with our new car. I wouldn't hesitate buying a car here again. Many thanks Bradley!!!

Bradley was extremely helpful! I was quite unsure about buying on-line as I don’t live locally but Bradley provided all the information I asked for and was very honest, open & transparent. Bradley videoed the whole vehicle inside & out so I could see it in greater detail.
Upon purchasing and receipt of the vehicle (which was driven to my home address) I thought the driver had left what appeared to be bottles of wine in the car. However, upon contact with Bradley, I found out they were Apple Juice drinks for me as a gift! I thought this was a really lovely gesture!
The car itself is incredible!!!!!
Million percent recommend

Found a secondhand car online at Humphries & Parks, phoned and spoke to Josh to check that the car was still for sale and available to view, even though it was late in the day we were able to view and test drive. Josh was curteous and friendly throughout. We paid a deposit and collected 2 days later, again Josh was friendly, professional and very informative an absolute pleasure to deal with and we are very happy with our purchase. Thankyou Josh

Very impressed with both the sales and service staff at Humphries & Parks. Recently bought an Outlander Phev with help from Josh who was a real pleasure to deal with. Synchronising our phones and setting up remote access to the car too.
We were going to look at an outlander at another trader and i had called H&P service dept for advice on an mot advisory. They were polite and prepared to give advice even on a car they had not seen. So different to my old car's dealership.
Josh in sales was also polite and very knowledgeable of the car, and it was just like talking to a normal human being - no hard sell or stress and a relaxing test drive.
I am looking forward to a long relationship with H&P as even though they are some way from my home i think they are worth travelling to.
Many thanks

We were very impressed by the service we received from Josh, Soren and the rest of the team at Humphries & Parks. They were courteous and helpful, very different from certain surly dealers in London who could learn a thing or two from them. It’s worth the trip to West Malling to go to H&P, a family business with old fashioned values of service and care.