Customer reviews

I would honestly recommend Humphries & Parks to anyone. They have been extremely helpful with advice and guidance in finding me a vehicle that both suits my needs and budget. The whole process from trading in my old car, organising the final payment on my old PCP contract and setting up my new finance arrangement to finally receiving my new car in the hand over was seamless. After care service has also been exceptional.

We travelled some 50 miles to visit Humphries & Parks. We received a warm welcome from Richard and a comprehensive test drive. There was no hard sell at any stage and the result was the purchase of our Outlander. Richard again excelled on collection day with a full hand over. The car had been presented to a very high, looking like new standard. The added complimentary extras of local apple juice , breakdown cover and service vouchers were a bonus. 

Richard S @ Humphries & Parks was very helpful throughout the purchase process, answered all the questions I had, was courteous and friendly and ensured that the preparation to the car was done correctly, it was spotless on collection. He gave me a full briefing of the vehicle and a good explanation of the “modes” as it’s our first PHEV. Talked me through connecting my phone. Non pushy sales experience for me, and I’m happy that I travelled the extra distance to deal with H&P.
Any garage can have a car, but going to experts in the marque, and having the peace of mind of the level of attention to detail, full preparation and the delivery of those expectations with personal service, puts them head and shoulders above other dealers I visited.
The drive home was great.

Enjoyed the experience of dealing with Richard and the team. Very pleased with the vehicle and impressed with the support offered on finance, as well as the advice and information that was provided about how to manage a hybrid. Will be taking advantage of the servicing and appreciated the honesty and reliability of the dealership. Well done.

Great experience throughout. Low pressure sale and demonstration. I paid a deposit and then had some further questions before collecting, which they answered swiftly by email. Car all clean and validated and collection experience was great. All paperwork prepared and even a complimentary gift. Came with six months warranty and two free basic services. I don't think used car buying gets any better.

Recently purchased a car from Humphries and Parks. I was extremely happy with the experience which has been the best ever when purchasing a vehicle !! Josh the sales adviser was knowledgeable about the car we looked at and answered all my questions. The selling was fair and not at all pressured unlike other car sales centres that I’ve visited. I’ve only owned the car a few days but I’m very happy with it and it’s in extremely good condition. Would strongly recommend !

Josh made the whole experience of purchasing our Mitsubishi Outlander a pleasure, from start to finish. The car was smart and clean and the hand over was efficient and thorough. Communication was excellent and all questions were answered in full. The 2 bottles of local apple juice was the cherry on the cake.

Great service from start to finish! We travelled from Norfolk to H&P in Kent as they had the most extensive range of Mitsubishi Outlander Phev in the country! Bradley was very informed and knowledgeable and listened to our requests, a vehicle was selected and we went for a test drive immediately. We returned to Kent to collect our car 3 weeks later, Bradley even collected us from the train station! While we completed the paperwork we were kept topped up with copious amounts of tea, coffee and biscuits before our 4hr drive back home, everyone there was so welcoming! Fabulous car, beautiful drive and so roomy! Can't recommend this company enough! See you all for our service next year!

Had a wonderful experience buying my new (used) Mitsubishi outlander from Richard. No pressure to buy, understood my needs and matched them to the right car. Really easy transaction because Richard was so helpful and knowledgeable. I really love my car and highly recommend Humphries & Parks. I will be returning for servicing etc.

We visited Humphries & Parks and was very welcomed from the receptionist through to the sale’s team .. We made an enquiry on a couple of vehicles and was introduced to Richard Stockwell who showed us around one of the vehicles we enquired on. Richard was very professional and knowledgeable on the vehicles in question .. He was very friendly and approachable to all our enquiries and made us feel very relaxed and stress free when showing us the car outside and sorting paperwork inside .. Thank you Richard and Humphries & Parks for a reassuringly brilliant service and a most welcoming visit .. We would highly recommend you.

I bought a Mitsubishi L200 from this garage. The service from the staff was second to none. I appreciated their honesty, professionalism and non-pushy approach. The range of stock was excellent and the showroom very well presented. All in all I had a great experience buying a quality pickup from them. I have bought many vehicles over the years but I would say this was most certainly the easiest and straightforward purchase I have had to date, which was largely down to the sales staff here. I would certainly recommend Humprhies & Parks to anyone considering buying a Mitsubishi or SsangYong.

We have just bought a Mitsubishi Outlander PHEV from Humphries and Parks in West Malling, Kent. They have a excellent range of used vehicles.
From our first meeting with Josh Shaw, Customer Accounts Manager, we were extremely impressed with his listening skills and straight talking advice about which car would suit our needs.
The entire process from a test drive to the collection of the car was seamless and hassle free.
We would not hesitate to recommend H&P for their quality of vehicles and the professionalism of their staff. Thank you Josh we are very happy customers.

Thank you to H&P and especially Bradley for such a wonderful and personal car buying experience.
This was handled in outstanding professionalism from start to finish and made it such a fun and enjoyable experience. Even down to catering for the whole family and allowing the children free range of the drinks fridge with complimentary soft drinks. What an outstanding customer service we received.
We love our new car and little present we received from you.
100% customer satisfaction ????

We have just purchased a new Tivoli and we are so impressed with Josh who handled all our enquiries prior to purchasing the car.
He went above and beyond with advice and support ensuring that all our questions were dealt with.
He is a credit to the company and he was a deciding factor in our decision to go ahead with our purchase.
We have every confidence in the company and who value customers and and go out of their way to to ensure all needs are met.

Josh Shaw was excellent in the way he treated myself as a customer. Took every effort to accommodate my requests. He always kept his promises. ie. Making sure I was updated to the progress of car sale, if promised to call he would call without any delay, ect. Fantastic Overall Service. Thank you.

Recently bought a Land Rover Discovery from Humphries and Parks after seeing it online. Cameron was friendly and helpful and patiently answered all our questions. Having previously viewed a couple of vehicles in other establishments it was nice to deal with someone who was neither pushy not indifferent. When we later collected the vehicle it was very clean so we were able to enjoy our ride home.

Made a purchase recently with the help of Cameron at H&P and he made it very simple & a pleasant experience. Very helpful, informative & not a hard pitch horrible sell. Just a genuine decent guy who sorted everything he said he would without it being too much trouble. Happy customer