01732 870711
01732 870711
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01732 870711
  • London Road, West MallingMaidstoneKentME19 5AN
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Company Info: Humphries & Parks Ltd, London Road, West Malling, Kent. ME19 5AN.
Registered in England No. 794653 Vat Registration No. 209 9969 07
We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our registration number is 310734. We are a credit broker and not a lender. We can introduce you to a selected panel of lenders, which includes Northridge Finance. An introduction to a lender does not amount to independent financial advice. Our approach is to introduce you first to Northridge Finance, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to be make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and Northridge Finance also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed.If you are unhappy with our service and you wish to register a complaint, please contact us either in writing at Humphries and Parks, London Road, West Malling, Kent. ME19 5AN, tel: 01732 870711 or Email: customerservice[email protected] providing your contact information and details of your complaint. We will answer any complaints as quickly as possible but always within eight weeks. If we cannot resolve your complaint within 8 weeks, you may be able to refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk